1. Who We Are

Parchai is an event planning service operated by PARCHAI LLC (Chicago, IL). Parchai SMS is sent from two toll-free numbers:

+1 (844) 543-9731: sign-in passcodes (OTP)
+1 (844) 908-2424: event reminders and notifications

When you receive an SMS from us, it will identify itself as "Parchai" in the message body.

2. Categories of SMS We Send

We send only two categories of SMS, and both are strictly transactional:

One-time passcodes (OTP) for signing in to your Parchai account. Sent only when you initiate a sign-in attempt on parchai.ai or in the Parchai mobile app.
Event reminders and notifications related to events you have been invited to within your own Parchai account. These are sent only to users who have personally registered for a Parchai account in our mobile app AND have ticked the optional event-reminder consent box during registration (see Section 3). Messages include: invite alerts when a host adds you to an event, RSVP reminders when your response is pending, event-day reminders shortly before the event, and updates if the host changes details such as time or location.

We do not send marketing, promotional, recurring digests, or third-party advertising via SMS. Ever.

3. How Consent Is Captured

Consent is captured directly from each SMS recipient, with no third-party attestation, in line with carrier requirements:

OTP messages: You consent to receive a one-time passcode each time you enter your phone number on the Parchai sign-in screen and check the labeled consent box ("I agree to receive a one-time passcode (OTP) via SMS from Parchai…"). This consent is for sign-in passcodes only and is required to use phone-based sign-in.
Event reminders: When you register for a Parchai account in our mobile app, you may optionally tick a second, clearly-labeled consent box ("Send me SMS reminders about my Parchai events from PARCHAI LLC. Message frequency varies; msg & data rates may apply. Reply STOP to cancel, HELP for help."). This box is optional. Leaving it unchecked does not block registration. We only send SMS event reminders to users who have personally ticked this box; users who leave it unchecked, and non-registered guests invited by a host, receive event communications by email only and never by SMS. Each opt-in or decline is recorded per-user with the exact consent text version and a timestamp.

4. How to Opt Out (STOP)

You can opt out of all Parchai SMS at any time, free of charge, by replying with any of the following keywords to any message we send you:

STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT

When you opt out, you will receive a single confirmation message acknowledging your request, after which you will no longer receive SMS from Parchai. To re-subscribe at any time, reply START to the same number.

Important note about OTP: If you opt out of Parchai SMS entirely, you will no longer be able to receive one-time passcodes via SMS. If you sign in to Parchai using your phone number, opting out will prevent future sign-ins via SMS OTP. Email-based account recovery is available. See Section 7 below.

5. How to Get Help (HELP)

Reply HELP to any Parchai message to receive customer support contact information. You can also email us directly at support@parchai.ai with any SMS-related questions.

6. Message Frequency and Costs

OTP frequency: One SMS per sign-in attempt you initiate.
Reminder frequency: Up to a few SMS per event you are invited to (typically: an invite alert, an RSVP reminder if you have not yet responded, and a reminder shortly before the event). Frequency depends on how many events you are invited to and how a host configures reminder timing.
Carrier charges: Message and data rates may apply. Parchai does not charge you for SMS; standard rates from your mobile carrier apply.

7. Privacy and Data Handling

We do not sell, share, or rent your phone number to third parties for marketing purposes. Phone numbers are used only to deliver the SMS categories described in Section 2 and to authenticate sign-ins to your Parchai account. SMS delivery is handled by our messaging carrier (Twilio), subject to their privacy practices. See our Privacy Policy for full details on data handling, including your rights to access and delete your data.

8. Carriers

Parchai SMS is supported by major U.S. mobile carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, and most smaller regional carriers. Carriers are not liable for delayed or undelivered messages.

9. Contact

Questions about this policy or about SMS you have received from Parchai:

Email: support@parchai.ai
Mailing address: PARCHAI LLC, 2012 W Ohio St, Chicago, IL 60612, USA